Improving Employee Retention and Engagement in a Fast-Growing IT Company

A global IT services and consulting company with over 15,000 engineers and consultants was working across different time zones, client locations, and work models (office, remote, and hybrid).

In a fast-moving IT environment, the company walls facing high employee attrition. Their old Rewards & Recognition (R&R) system was not suitable for modern tech teams.

• Lack of Managerial Participation:  Project Managers and Team Leads could not reward team members instantly. Even small recognitions required raising HR tickets, and everything required manager a complicated login which slowed everything down.
• Delayed recognition: By the time rewards were approved and delivered, the moment had passed and the appreciation lost its meaning.
• Lack of connection: Many developers worked remotely or at client sites. Important personal moments like birthdays and work anniversaries were often missed, making employees feel ignored.

The company introduced Benepik to match the speed and culture of agile development teams.

• Manager Recognition:
  Managers and Team Leads could send Say Cheers cards directly to recognize performance in the moment without any login or any upper management approvals, tickets, or delays.
• Public Visibility:
  All recognitions appeared on a company-wide Social Wall, ensuring appreciation was visible, social, and motivating for the entire team.
• Gamified Badges:
  Fun digital badges like Code Ninja, Sprint Savior, and Architect of the Month made appreciation engaging and culturally relevant for tech teams.

Impact: Recognition became instant, frequent, and inclusive, helping employees feel valued regardless of location or role.

The company redesigned its nomination awards to reflect its actual organizational structure and reduce friction.

• Managers submitted nominations directly through the platform with clear justification.
• All nominations were routed to the respective Senior Leadership for final approval, ensuring fairness and leadership visibility.
• Employees could track the real-time status of their nominations, eliminating uncertainty and long waiting periods.

Impact:
The process became transparent, structured, and scalable, while still empowering managers to recognize top performers within their teams.

• Personalized digital greeting cards and reward points were sent automatically on birthdays and work anniversaries.
• Impact: This ensured that even the most heads-down developer felt valued by the organization on their special day, regardless of their project load.

Benepik helped the company turn recognition into a daily habit instead of a yearly formality. Managers felt empowered, employees felt appreciated, and teams felt more connected.

The result was better engagement, stronger retention, and improved project delivery.

“In IT, talent is everything. Benepik helped us make our engineers feel valued, not just as employees, but as an important part of our organization.”
— VP, People Operations